Shipping & Returns
Shipping Policy
We ship all of out orders from our warehouse in Mabelvale, Arkansas where our team is hard at work to ensure that your items make it to your doorstep as quickly and safely as possible. We do our best to pack boxes with an appropriate amount of material to give your items the best chance for a safe arrival. With that said, we are not responsible for items that were lost or damaged in transit.
Shipping is, for most items, paid by us! The only time we are unable to do so is on products that we are such a good deal that we are unable to make a return.
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Freight:
While we do ship most freight orders for free, we are unable to pay the fee to provide a lift gate to customers without a loading dock. If you are unable to either lift the item off the truck yourself, or do not have a shipping dock, FedEx will charge us a $150 fee to provide a lift gate. Any oversized orders must be sent freight, and any lift gate fees must be paid for by the customer.
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On freight items, you must check the condition of the item upon arrival PRIOR to the driver leaving. Any damage must be reported to the driver and to us IMMEDIATELY. Failure to do this may result in an impossibility of refund and/or replacement of the item.
Return & Exchange Policy
While we know you’re going to love your purchase, we also understand that sometimes buyers need to return products for any number of reasons. That’s why we do allow returns on most items (non-returnable items will be noted as such on the listing detail page) if the item is returned IN THE SAME CONDITION IN WHICH IT WAS RECEIVED. (Items found to be defective or damaged during transit are not subject to the same terms & will be refunded as long as the damage or defect is not the fault of the buyer.)
If you return an item that has been opened or which has changed condition (damaged, scratched, missing parts or accessories, different serial number, etc.), deductions and/or a restocking fee may be levied against your total refund amount. All returns MUST be received within 30 days from the date of delivery unless otherwise stated on the listing detail page.
*All return shipping labels will be at the expense of the buyer with the exception of returns due to defects or damage that was not caused by the buyer. If your prefer, we will happily send you a return label for any return and deduct the cost from your refund once your returned item is delivered back to us.